Microsoft Office 365 Support Sla

Uptimeis the amount oftime a cloud-based service is available to the user and this translates to about 8 hours of downtime per year. Our Microsoft-certified customer success professionals work with your administrative staff to troubleshoot problems and resolve issues.

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Microsoft provides service credits if service availability falls below So Microsoft is offering a service credits SLA against a 999 Uptime per month SLA which is up to 43 minutes 497 seconds downtime per month before its breached.

Microsoft office 365 support sla. Upon completion of this module the learner will be able to. Office 365 operated by 21Vianet. Get peace of mind knowing that your services are available with a guaranteed 999 uptime financially backed service-level agreement SLA.

Determine service health status by using the Microsoft 365 dashboard or the. The Office 365 services covered by this SLA are. In todays complex economic landscape your business needs the latest digital capabilities to engage customers connect people insights and processes across the organization and grow revenues.

If youre outside the United States see the global support phone numbers. To submit your SLA credit request to Microsoft through the Partner Center dashboard. Find solutions to common problems or get help from a support agent.

In the left-hand menu choose Service requests then select Partner support requests. Collaborate for free with online versions of Microsoft Word PowerPoint Excel and OneNote. 247 breakfix support for various parts of the Microsoft 365 platform.

Everyone sharing can enjoy premium Microsoft 365 apps across their devices 1 TB of OneDrive cloud storage 60 Skype minutes per month and advanced security. Support type Definition. Describe support offerings for Microsoft 365 services.

Describe how to create a support request for Microsoft 365 services. This is in line with most of the other Office 365 services that also offer a 999 SLA. On the Partner request page choose New request.

The SLAs are also on a per-product basis. Submit SLA credit request. For overview information about system uptimes as well as security privacy and compliance information see Transparent operations from Office 365.

Hi Pawan Thank you for the response. A full copy of their Service Level Agreement SLA can be found here. Sign in to the Partner Center dashboard.

If youre in the new admin center click Show all Support New service request. You can share your Microsoft 365 Family subscription with up to five others. If you want to get SLA from Microsoft for O365 since our community has limited resource about it we recommend that you contact the administrator in your company if you arent the administrator and follow the steps in the article to open a ticket this is a most efficient way.

The Initial Response Time varies with both the support plan and the Business Impact of the request also known as Severity. I would say the SLAs for Office 365 would be similar to BPOS. Always know the current health of your Microsoft 365 services and view detailed information about current and.

Sign in to Microsoft 365 with your Microsoft 365 user ID and click Support New service request. 0 Comments Microsoft offers a financially backed 999 service uptime guarantee for Office 365. Initial Response Time is the period from when you submit your support request to when a Microsoft Support Engineer contacts you and starts working on your support request.

Office 365 can be accessed through multiple devices including the downloadable Office applications and is updated to the latest version of Office without any additional cost. If youre an admin on the account call 800 865-9408 toll-free US only. 2021 release wave 1 for Microsoft Dynamics 365 continues our commitment to continuously deliver capabilities that help you adapt to rapid change in.

Describe service level agreements SLAs concepts use cases for SLAs SLA tiers roles and responsibilities. To learn more about our Service Level Agreements for the services download the Service Level Agreement for Microsoft Online Services. Save documents spreadsheets and presentations online in OneDrive.

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