Microsoft 365 Business Voice Auto Attendant

August 07, 2021 Post a Comment

Cloud-based phone system with advanced features including call transfer multilevel auto attendants and call queues. An operator can be any of the other destinations in this list.

Microsoft 365 Business Voice Faqs Youtube

Operator auto attendant only - the operator defined for the auto attendant.

Microsoft 365 business voice auto attendant. Our business process requires that we forward to an external number answering service outside of business hours. A domestic calling plan with 3000 minutes 2 per user per month within the US and Canada. Microsoft 365 Business Voice is a cloud-based telephony solution in Microsoft Teams that offers phone system capabilities like call park call forwarding auto attendants call queues audio conferencing and calling plans.

In the Add resource account pane fill out Display name Username and choose Auto attendant for the Resource account type. This voice over IP VoIP add-on is available through Microsoft 365 or Microsoft 365 Business previously known as Office 365. This voice over IP VoIP add-on is available through Microsoft 365 or Microsoft 365 Business previously known as Office 365.

Auto attendant is built into one of the modulescards in the PBX but it cant do anything but then route the call do optionscoverage paths and of course route it to an extension which in our case is a generic email account with UMVoicemail and extension assigned to it. For more information check out Country and region availability for Business Voice. Microsoft 365 Business Voice includes.

Only 28 days of history is available in the dashboard as Call Queueauto attendant data is considered end user identifiable information and is subject to data privacy retention policies. Business Voice can be added to Office 365 and Microsoft 365 subscriptions that include Microsoft Teams up to 300 licenses. The account its self doesnt need a calling licence as the users that answer the calls will need that.

Defining an operator is optional. Whether you can set up Business Voice on your own transfer phone numbers to Microsoft 365 and manage your phone numbers in Microsoft 365 depends on the country or region in which your Microsoft 365 tenant is located. So when you created the service account for the auto attendantresource account you now have a user for it in the admin portal you need to licence the account with Microsoft 365 Phone System - Virtual User this is a free licence.

To show all the traffic for an auto attendant or Call Queue you must select all the resource accounts assigned to the auto attendant or Call Queue. I am configuring an auto attendant within Teams. Microsoft introduced Microsoft 365 Business Voice as an add-on to its very popular Microsoft Teams platform early in 2020.

For its part Microsoft 365 Business VoIP is aimed purely at equipping Teams users with voice capabilities through the Teams app interface and thats what weve tested here. Includes out of hours and holiday routingMicrosoftEmployee. Dial-in audio conferencing for up to 250 people per meeting.

The new account will appear in the list of accounts. You must assign a Microsoft 365 Phone System - Virtual User license to the resource account. Basic configuration of an Auto Attendant linked to two Call Queues.

Microsoft 365 and Office 365 Nonprofit E1 or E3. Some might dismiss it as. The options for redirecting a call are to 1 a person in the organization 2 a voice app or 3 voicemail.

The Anywhere365 Attendant Console for Microsoft Teams is built to be the most user-friendly Reception Attendant Console in the market. Voicemail - the voice mailbox associated with a Microsoft 365 group that you specify. Business Voice is available in over 70 countries and regions.

Those who regularly handle calls will immediately notice the benefits of using the Attendant Console. Some might dismiss it as a pared-down bolt-on VoIP solution for Teams but we found both its features and Microsofts integration efforts to be excellent especially with Teams but also with the rest of Microsoft 365.

Introducing Microsoft 365 Business Voice Chicago Area It Servics